Privacy Policy

Last updated: August 2026

Nappytalia Cosmetics respects the privacy of its customers and is committed to protecting the personal information collected through the Nappytalia Ghana website.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, purchase our products, contact us or interact with our salon services.

Data Controller

Nappytalia Cosmetics

Product enquiries: info@nappytalia.it

Salon enquiries: nappytaliasalon@gmail.com

Information We Collect

When you visit our website, place an order, contact us or enquire about our salon services, we may collect information including:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Information relating to orders and purchases
  • Information relating to salon enquiries or appointments
  • IP address and browsing information
  • Information collected through cookies and similar technologies

If you contact us for hair advice or salon assistance, you may also voluntarily provide photographs of your hair and inspiration/reference photographs to help us understand your request.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange deliveries
  • Manage salon enquiries and appointments
  • Provide customer support
  • Respond to product and hair-care enquiries
  • Communicate information relating to orders or appointments
  • Improve our website, products and services
  • Prevent fraud and protect the security of our website
  • Send promotional communications and marketing where you have provided the appropriate consent

Payments

Online payments may be processed through secure third-party payment providers available through our website.

Nappytalia Cosmetics does not store complete payment card details submitted through third-party payment processors.

Marketing Communications

Where you have provided your consent, we may use your contact information to send news, product updates, educational content and promotional offers.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Sharing Your Information

Personal information may be shared with service providers where necessary to operate our business and provide our services, including:

  • Payment service providers
  • Delivery and courier companies
  • Email and marketing platforms
  • Website, hosting and technology providers
  • Professional service providers where necessary

We do not sell your personal information to third parties.

International Orders

Where an order is shipped outside Ghana, certain information such as your name, delivery address, telephone number and order details may need to be shared with couriers, logistics providers and customs authorities in order to process and deliver the shipment.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain appropriate business and financial records, resolve disputes and comply with applicable legal or regulatory requirements.

Your Rights

Depending on the laws applicable to you, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of your personal information.

You may also request information about how your personal data is being used or withdraw consent where processing is based on your consent.

To make a privacy-related request, please contact:

info@nappytalia.it

Cookies

Our website may use essential cookies and, where applicable and subject to your choices or consent, analytics and marketing cookies to operate the website, improve the browsing experience and understand how visitors use our services.

Where available, you can manage your cookie preferences through the cookie settings provided on the website.

Third-Party Services

Our website may use third-party services for functions such as payments, analytics, marketing, website functionality and order fulfilment. These providers may process personal information according to their own privacy policies and applicable data protection requirements.

Changes to This Privacy Policy

Nappytalia Cosmetics may update this Privacy Policy from time to time to reflect changes to our business practices, services or applicable legal requirements.

Any updates will be published on this page.

Contact Us

For questions regarding this Privacy Policy or the processing of personal information, please contact:

Product & Privacy Enquiries
info@nappytalia.it

Salon Enquiries
nappytaliasalon@gmail.com

WhatsApp
+233 20 116 0403