RETURNS POLICY
Domestic and International
We gladly accept returns of unused items in their original condition (unopened) within 5 days of delivery. To complete your return, your item must be returned within 5 days of delivery, unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.
Kindly note that e-gift cards are for final purchase and cannot be returned.
REFUNDS
Once your return is received and inspected, we will contact you to notify you that your return has been processed and a refund will be issued to your original form of payment. Typically, it can take up to 5-7 business days for returns to be processed once it’s received at our facility. Additionally, it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.
EXCHANGES
Damaged/Defective Items
Damaged Upon Arrival
Please email info@nappytalia.it within 5 days of delivery for further assistance and be sure to include photos of any noticeable damage.
Defective Items
Nappytalia Cosmetics offers reimbursement for any items that were defective upon arrival and reported within 5 days of delivery. Please email info@nappytalia.it for further assistance and include any photos of any noticeable damage.
Size/Color
Depending on product availability, we’d be happy to exchange the unopened, unused item for a different size or color. We do not offer exchanges on different items. Please note your return must be new, unused and in its original condition (unopened), as well as abide by our 5 day return window.
LATE OR MISSING REFUNDS
If a reasonable period of time has passed and your refund still hasn’t been posted to your bank account, please contact info@nappytalia.it for further instruction.
LATE OR MISSING EXCHANGES
If a reasonable period of time has passed, and an update hasn’t been received regarding the status of your exchange, please contact info@nappytalia.it for further instruction.
HOW DO I RETURN MY ORDER?
We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, the product must be in new, unused and original (unopened) conditioner, and it must be within 5 days of delivery. Please contact info@nappytalia.it to obtain a return authorization and further instructions.
DOES NAPPYTALIA COSMETICS PROVIDE PREPAID RETURN LABELS FOR AUTHORIZED RETURNS?
Nappytalia Cosmetics can provide prepaid return labels for domestic customers for authorized returns. If you reside outside of Ghana, please contact info@nappytalia.it for further instruction.
WHAT IS THE RETURNS PROCESS?
No refund is processed prior to the return being processed at our facility. Once the return is received and inspected, the return is processed and a refund will be issued to the original form of payment.
HOW LONG DO RETURNS TAKE TO BE PROCESSED?
Typically, returns can take up to 5-7 business days to be processed once received at our facility. Additionally, it can take up to 7 business days for a refund to be posted in your bank account depending on your financial institution and method of payment.
CAN I RETURN AN ITEM PURCHASED THROUGH ANOTHER RETAILER?
Nappytalia Cosmetics is unable to authorize any returns for purchases made through a retailer. Please contact the retail location where you purchased the product(s) from for a return or exchange.